How to Change Your DPD Delivery Address

Yes, you can change your DPD delivery address, but only before the first delivery attempt happens. Go to DPD tracking or the DPD app, open “Manage My Parcel,” and update the address there. After the first attempt, a full address change isn’t possible, though redirecting to a parcel shop or a neighbor’s delivery still is.

When Can You Change Your DPD Delivery Address?

You can usually change a DPD delivery address before the parcel is confirmed at the depot or marked out for delivery. The exact options depend on the parcel’s current delivery status.

Before “Confirmed at Depot”: You may be able to change the full delivery address to another UK address. You can also request delivery on a later date if needed.
After the first delivery attempt: A full address change is usually no longer available. However, you may still redirect the parcel to a DPD Pickup parcel shop or leave it with a trusted neighbour. These changes can take 24–48 hours to process.
When “Out for Delivery”: Options are limited because the parcel is already with the driver. Contacting DPD directly is the best way to check whether any change is still possible.
After “Delivered”: The delivery address cannot be changed because the parcel has already been delivered.

The earlier you request an address change, the more options you have. Check your DPD tracking status first to see which delivery changes are currently available

How Do You Access DPD Tracking?

Go to track.dpd.co.uk or open the DPD App, then enter the 14-digit parcel reference number from the dispatch email or text. No account or registration is required for a one-off change. The delivery notification email or text itself usually carries a direct link into the same options, which skips the manual lookup entirely. Once the parcel is found, “Manage My Parcel” shows every option available for its current status.

How Do You Change the Delivery Address?

In “Manage My Parcel,” select “Change delivery,” then choose “Redeliver to alternative address,” but only if the first delivery attempt hasn’t happened yet. Enter the new UK address and an authorization name, since DPD requires this to confirm the change came from someone entitled to make it. The system checks the address before accepting it. A confirmation text or email arrives once the update goes through, and the tracking page reflects the new address right away.

Can You Redirect to a DPD Parcelshop?

Yes, and this option stays open at any stage until the parcel is out for delivery. In Manage My Parcel, select the redirect to a parcel shop option, enter the postcode, and choose from the nearest DPD pickup points shown. The reroute takes 24 to 48 hours to process, since the system has to route the parcel to a different point in the network rather than simply update an address on file.

The parcel then waits at the shop for up to 10 days, so bring the parcel reference when collecting it, and check the shop’s opening hours before making the trip. This choice is one-way: once a parcel is redirected to a pickup point, it can’t be switched back to courier delivery at an address, so it has to be collected from that point.

Can You Arrange Neighbour Delivery Instead?

Yes. If available, you can choose neighbor delivery through “Manage My Parcel” and provide the neighbor’s name and address. The neighbour must be in the same postcode area and agree to receive the parcel. DPD may contact the neighbour to confirm before rerouting. This option is different from leaving a parcel in an unattended safe place, which requires a separate delivery preference.

What If the Parcel Is Already Out for Delivery?

Once the tracking status shows “out for delivery,” the “Manage My Parcel” options become very limited. Calling 0844 800 4466 within two hours of the delivery window gives the best chance of a change, since the driver may not have time to adjust the route once it’s already loaded for the day.

Setting a delivery preference in advance avoids this problem entirely, because the driver then has clear instructions regardless of who is home. If the attempt already happened, collecting the parcel after delivery, either from a neighbor or a nearby shop, is usually the faster fix than trying to intercept it mid-route.

Can You Change the Recipient’s Name?

No, not through rerouting. DPD tracks parcels by address, not by name, so anyone at that address can receive it. If the actual recipient has changed, the sender needs to arrange a new shipment to the right person, or the parcel can be rerouted to wherever that person now is.

How Long Does a DPD Reroute Take Time?

A DPD address change can take effect as soon as it is confirmed, as long as the first delivery attempt has not taken place. However, a parcel shop redirect usually takes at least 24–48 hours to process.

The exact time can depend on the type of change and the parcel’s delivery status:

Address change: Usually takes effect once the change is confirmed.
Parcel shop redirect: Allow at least 24–48 hours for processing.
Weekends and bank holidays: May delay the reroute.
Peak periods: Busy times, especially the weeks before Christmas, may take longer.

DPD normally sends a confirmation email or text when the change is processed. You can also check your tracking page shortly afterward to confirm that the new delivery instructions are showing.

Tip: Request a reroute as early as possible. Once a parcel is out for delivery or a delivery attempt has been made, your available options may be more limited.

Frequently Asked Question FAQs

A) Yes, as long as the first delivery attempt hasn’t happened. Use “Manage My Parcel” in DPD tracking or the DPD app to update it.

A) It applies as soon as it’s confirmed through “Manage My Parcel.” Parcelshop redirects take 24 to 48 hours instead.

A) Yes. A parcelshop redirect stays available at any stage until the parcel is marked “out for delivery,” but the switch can’t be reversed once made.

A) No. DPD delivers by address, not by name, so rerouting can’t change who is listed as the recipient.

A) Options are limited. Calling DPD within two hours of the delivery window is the only real chance of a change.

Conclusion

Changing a DPD delivery address is easiest before the first delivery attempt. You can usually request a change through Manage My Parcel in DPD tracking or the DPD app. If the first attempt has already happened, you may still be able to use a parcel shop redirect or neighbor delivery, depending on the available options.

These changes can take 24–48 hours to process. When your parcel is already out for delivery, contact DPD directly as soon as possible to check whether any change can still be made. Always check your latest tracking status for the available delivery options